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FAQ
What is WJCT News Now and how does it work?
WJCT News Now is a member benefit that gives you ad-free access to local news and health podcasts—all in one easy feed. Once you join, we’ll email you setup instructions. Your support keeps local, independent media strong.
Can I get a refund or cancel my membership?
You can cancel your WJCT News Now membership anytime through your account settings, and your membership will stay active until the end of your billing period. Or you can email us at donate@wjct.org to cancel or request a refund.
Why are you asking for my credit card?
The platform we use to power WJCT News Now requires us to ask for a credit card when you sign up for a free trial. You will not be charged when you sign up. If you decided to stay (thank you!) the card on file will be charged on day 31.
Do I need a special app to listen?
No! You can use popular podcast apps, like Apple Podcasts and Spotify or wherever you listen to podcasts. During sign-up, we’ll guide you on how to set it up.
What does my membership support, and can I write it off?
Your membership supports WJCT Public Media’s mission to deliver local news, original programs, and exclusive content to our community. It’s also tax-deductible.
What happens if I switch podcast apps?
If you decide to change where you listen to WJCT News Now you can switch podcast players by using the RSS link provided to you when you signed up.
Here's How:
- Copy your private RSS link (which you received when you signed up via text and email).
- Paste the link into your new podcast app under the option to "Add Feed" or "Add Podcast by URL.
This allows you to continue enjoying your content seamlessly in your new app. If you need help finding or copying your RSS link, the instructions will be in your account or email help@supportingcast.fm.
What is each podcast about?
Your member feed includes four original WJCT podcast shows, each offering a different window into life in Northeast Florida:
🎧 The Morning Report – Your quick, weekday news update with the latest headlines from WJCT News 89.9—straightforward, local, and always ad-free.
🗞 The Reporter’s Notebook – Go behind the scenes with our newsroom for a closer look at how our journalists gather facts, verify sources, and build the stories shaping Jacksonville.
💬 First Coast Connect Spotlight – Highlights from Anne Schindler’s must-hear interviews and conversations that explore the people, politics, and culture of our region.
🩺 This Week in Health – Dr. Joe Sirven breaks down the biggest health headlines with clarity, curiosity, and practical insight for your everyday life.
Each show is produced by WJCT Public Media and delivered automatically in one ad-free feed—so you can stay informed, inspired, and connected to your community.
I need help. Who do I contact?
For help using the platform (trouble signing up, how to use your podcast player) email help@supportingcast.fm. For billing and all other inquiries, call WJCT Public Media's answering service at 904-353-9528 or email donate@wjct.org.
I've signed up to listen on Spotify but now I can't find the show. How do I find the new episodes?
This is a Spotify limitation—at the moment you'd need to click "Follow" on the show page to ensure it automatically shows in the library area. Spotify is aware that this isn't an ideal user experience, so we expect we'll see some enhancements over the next year. Please don't forget to hit that "follow" button. If it still doesn't appear. contact help@supportingcast.fm
Where do I go to listen to everything?
After you sign up, everything is delivered in one easy-to-access feed: WJCT News Now. You’ll get:
- First Coast Connect Spotlight once a week.
- Health Headlines with Dr. Joe once a week.
- The Morning Report five days a week.
Follow the instructions after you sign up, and your content will follow!